Frequently Asked Questions
Everything you need to know about your 4TH ARQ order, shipping, and returns.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. Shipping costs are calculated at checkout based on your location, with free standard delivery available on orders over a certain threshold.
What is your return policy?
We offer a 21-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that for hygiene reasons, certain items like bodysuits or pierced jewelry cannot be returned.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. We provide measurements for all our unisex and tailored pieces. If you are between sizes, we generally recommend sizing up for a more relaxed, signature 4TH ARQ look.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay in supported regions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. Once an order is confirmed, we are usually unable to make changes or cancellations. If you need to change your address, please contact our support team immediately, though we cannot guarantee adjustments.
How should I care for my 4TH ARQ garments?
To maintain the quality and longevity of our fabrics, we recommend washing items inside out on a cool, gentle cycle (30°C). Avoid tumble drying and always refer to the specific care label found inside each garment.